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Privacy & Terms

Privacy Policy

1. Background: who we are 

This Policy applies to all users of the online platform (defined below) developed by the Load Match UK (“We“, “Us”, “Our” etc). 

Your privacy is important to us, so We have created a policy that covers how We collect, use and store your personal data. Please take a moment to familiarise yourself with Our privacy practices.

Please read the following carefully to understand our views and practices regarding your personal data and how We will treat it. 

For the purpose of the General Data Protection Regulation (UK and EU versions) and the Data Protection Act 2018 (collectively the “Data Protection Laws”) the Data Controller is Load Match UK.


2. Collecting your personal data

2.1 Your personal data that we collect from you

We collect and process some or all of the following types of information from you in the course of your use of the platform or providing Our services:

  • Information that you provide by filling in forms on the platform or filling in forms as part of the registration process, verbally, via email or any other medium. This includes information provided at the time of registering to use the platform, subscribing to and using our service, or requesting further information or services. 

  • We may also ask you for information when you for example report a problem with the platform.

  • This could include, but not limited to, passport or other identity document, driving licence, full name, date of birth, email address, contact details, residential address, images of your vehicle, vehicle registration number, vehicle insurance certificate, vehicle rental agreement, operator’s licence, bank details, name of director (for businesses), or any other information entered when using the platform, completing our survey forms, or using our services.

  • If you contact us, we may keep a record of that correspondence.

  • We may also ask you to complete surveys that We use for research purposes, although you do not have to respond to them.

  • Details of your visits to the platform including, but not limited to, traffic data, location data, weblogs and other communication data, and the resources that you access.


2.2 Special categories and other sensitive data we collect from you

We do not collect details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health, or genetic data.


2.3 Your personal data that we collect from other sources

We will obtain personal data from other sources as follows:

  • Publicly available sources which include, but are not limited to, Google, Companies House and social media platform.

  • Private sources such as Creditsafe.

  • From our insurance partners from whom you have obtained a policy, and where you have given appropriate permissions, in order for us to check that you have appropriate insurance policies in force.

  • DVLA and other driving license records providers.

  • Compliance check providers.


3. Lawful basis for processing

Consent / Performance of a contract

Where you are the person asking for Our services, we rely on consent for processing sensitive personal data and both ‘consent’ and the ‘performance of a contract’ for processing your personal data. We are unable to provide the services if you do not consent so please discontinue use of Our website if you do not consent.


We rely on “performance of a contract” to collect, use and share (in accordance with this policy only) your personal data in order to provide Our services pursuant to an agreement with you or your employer. If your employer has asked us for these checks, they must have their own privacy policy in place. If you object to this, please discontinue use of Our website and take this up with your employer.


If you are entering personal data of your employer’s staff on behalf of your employer, you must ensure that you have a lawful basis under applicable data protection laws to do so. If you are unsure whether you have this, please discontinue use of Our website and take this up with your employer.

Legitimate interest

We collect, use and share (in accordance with this policy only) your personal data in order to provide our services pursuant to an agreement with an organisation that has engaged you;

We use and process your contact details to correspond with you to build a potential business relationship, including providing you with materials and information We feel may be of interest to you; or

We may collect, use and share (in accordance with this policy only) your personal data in order for you to receive services from a service provider pursuant to an agreement entered between you and the service provider.


Marketing to our customers (soft opt-in)

We and our related companies may send you newsletters and promotional materials from time to time with regard to similar services because you are our customer. You can opt out of these at any time via the “unsubscribe” link provided in each promotional email or newsletter.


Marketing of third-party goods or services with your consent

Should We ever share your information with third party advertisers, We will ask for your consent beforehand, which would be the lawful basis. You do not have to agree and if you do, you may change your mind and opt out at a later date using the method provided by the relevant third party.



We rely on your consent as the lawful basis where you have agreed to participate in a survey, and for the processing of such personal information as has been collected through that survey.


4. Purposes of processing

We use information held about you in the following ways:

  • To provide you with our services.

  • To ensure that content on the platform is presented in the most effective manner for you and for the device(s) you use to access and view the platform;

  • To provide you with information and offers that you request from Us or which We feel may interest you.

  • To carry out our obligations arising from any contracts entered into between Us and you / your employer.

  • To allow you to participate in interactive features of our service, when you choose to do so.

  • To notify you about changes to our services.

  • To enable Us to refer you to our business partners or share your data with third parties, where you have authorised or asked Us to do so.

  • For marketing our products and services and similar products and services.

5. Disclosure of information

We routinely disclose your personal data to third parties as follows:

  • We may pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (e.g. to host our servers, provide compliance or payment services);

  • Where you have agreed to use the services of a service provider that is registered with us, we may share your information with such service providers in order for them to provide you with their services.


 We may also disclose your personal data to third parties:

  • in the event that We sell or buy any business or assets, in which case We may disclose your personal data to the prospective seller or buyer of such business or assets;

  • if We or substantially all of our assets are acquired by a third party, in which case personal data held by Us about our customers will be one of the transferred assets;

  • if We are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions and other agreements;

  • to protect Our rights, property, or safety or that of our affiliated entities and our users and any third party We interact with the to provide the platform;

  • in relation to selected third parties only, only to the extent that you have consented to such selected third parties notifying you about certain goods or services, which may be if interest to you;

  • in relation to our insurance partners, to enable us to refer you to them where you have authorised or asked Us to do so.


Other than as set out above, and save insofar as is necessary in order for Us to carry out our obligations arising from any contracts entered into between you and Us, We will not share your data with third parties unless We have procured your express consent to do so.


6. Storing your personal data

We take appropriate measures to ensure that any personal data is kept secure, including security measures to prevent personal data from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal data to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. Where We process payment transactions, these will be encrypted using SSL technology.


Where We have given you (or where you have chosen) a password which enables you to access certain parts of the websites/applications, you are responsible for keeping this password confidential.


We also have procedures in place to deal with any suspected data security breach. We will notify you (by email) and any applicable regulator via the correct channels of a data security breach where We are legally required to do so.

Unfortunately, the transmission of information via the internet is not completely secure. Although We will do our best to protect your personal data, We cannot guarantee the security of your data transmitted to the website or our application; any transmission is at your own risk. Once We have received your information, We will use strict procedures and security features to try to prevent unauthorised access.


The platform may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and terms of use and that we do not accept any responsibility or liability for these policies and terms of use. Please check these policies before you submit any personal data to these websites.


7. Keeping your data up to date

If your personal details change you may update them by accessing the relevant page of the platform, or by contacting Us using the contact details below. If you have any questions about how We use data collected which relates to you, please contact Us by sending a request by email to the contact details below.

8.How long we keep your personal data

We will hold personal data including but not limited to name, address and contact details for the period we are required to retain this information by applicable UK tax law, currently six years.

We may store other personal information that you have provided us for as long as it is reasonably necessary taking into consideration our need to provide you with the services you have signed up to, to resolve any disputes, enforce our rights and/or respond to queries.

If you have any questions about our data retention policy, please contact us.

9.  Your rights

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

  • access to your personal data and to certain other supplementary information that this Policy is already designed to address

  • require Us to correct any mistakes in your information which we hold

  • require the erasure of personal data concerning you in certain situations

  • receive the personal data concerning you which you have provided to Us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations

  • object at any time to processing of personal data concerning you for direct marketing

  • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you

  • object in certain other situations to our continued processing of your personal data

  • otherwise restrict our processing of your personal data in certain circumstances

  • claim compensation for damages caused by our breach of any data protection laws


For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.


 If you would like to exercise any of those rights, please:

  • email, call or write to us (see ‘Contact’ below)

  • let us have enough information to identify you for example member ID, user name, registration details.

  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and

  • let us know the information to which your request relates, including any account or reference numbers, if you have them


10. Making a formal complaint

We hope that We can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at or telephone 0303 123 1113.

11. Changes to our privacy policy

We reserve the right to modify this policy at any time. Any changes We may make to our policy in the future will be notified and made available to you using the platform. Your continued use of the services and the platform shall be deemed your acceptance of the varied privacy policy.

12. Cookies and IP addresses

We may collect information about your mobile phone, computer or other device from which you access the platform including where available your IP address, operating system, screen size and resolution, and browser type, for systems administration and to report aggregate information to third parties affiliates. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. We may, however, use such information in conjunction with the data We have about you in order to track your usage of our services.


A cookie is a small file of letters and numbers that We store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.


The cookies We use include:

  • Analytical cookies. They allow Us to recognise and count the number of visitors and to see how visitors move around the platform when they are using it. This helps Us to improve the way our platform work, for example, by ensuring that users are finding what they are looking for easily.

  • Strictly necessary cookies. These are cookies that are required for the operation of our platform. They include, for example, cookies that enable you to log into secure areas of our platform, or cookies that let us know you have accepted this privacy policy.

  • Functionality cookies. These are used to recognise you when you return to our platform. This enables Us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

  • Targeting cookies. These cookies record your visit to our platform, the pages you have visited and the links you have followed to our affiliates websites. We will use this information to make our platform, offers e-mailed to you and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose. Please note that third party affiliates may also use cookies, over which We have no control.. 


Cookies which are strictly necessary for the core functionality of the platform are enabled by default, and set automatically at the point you access the platform.

Any cookies which are not strictly necessary for the functioning of the platform will not be set unless you expressly consent to them through the cookie banner by clicking “accept”.

You may block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the Platform. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our platform.


13. Contact

All questions, comments and requests regarding this privacy policy should be addressed to Load Match UK at the following address, or via

By post: Load Match UK. Mad About Bookkeeping Ltd Wolfe Mead, Bordon Hampshire GU35 0NH


By email:

Standard Terms and Conditions

This document (together with documents referred to in it) sets out the terms applicable to use of the website applications, APIs and any other services owned and/or operated by Load Match UK, (each a “Platform” and collectively the “Platform”) 

Please read these terms carefully before using any of the Platform. By using any of the Platform in any way, you agree to be bound by these terms (“Terms”).

The General Provisions under Section A shall apply to all users of the Platform (being referred to as “Clients”).

These Terms were last updated on 30th March 2024



1.1  The Platform is operated by GLH European Ltd (T/A Load Match UK) GLH European Ltd is registered in England and Wales under company number 11344772 and with its registered office at Mad About Bookkeeping Ltd Wolfe Mead, Bordon Hampshire GU35 0NH


1.2  Load Match UK may also provide links on its Platform to the websites and applications of third parties. Such third-party websites and applications are not the responsibility of Load Match UK and Load Match UK accepts no liability for the availability, suitability, reliability or content of such third-party websites and does not necessarily endorse the views expressed within them.


1.3  Visitors can contact Load Match UK by writing to:

By post: Load Match UK. Mad About Bookkeeping Ltd Wolfe Mead, Bordon Hampshire GU35 0NH

By email:



2.1  Each Visitor is solely responsible and liable for their use of the Platform and that it is each Visitor’s sole responsibility to enforce any obligation owed to the Visitor by a third party that arises from their use of the Platform. In the event that the Visitor has a dispute with any other Visitor of the Platform, the Visitor hereby releases Load Match UK from all claims, demands and damages (whether actual or consequential) of any kind and nature, known and unknown, arising out of or in connection with such dispute, except as expressly set out in these Terms.


2.2 Load Match UK may monitor the Visitor’s use of the Platform from time to time. The Visitor hereby consents to Load Match UK monitoring their use of the Platform.


2.3  The Client must notify Load Match UK immediately of any breach or suspected breach of security or unauthorised use, or suspected unauthorised use, of their account, Login Details or information.

The Client agrees that at all times they shall:

a) comply with all instructions, policies and guidelines from Load Match UK in respect of the Platform. Load Match UK policies can be found on the website or otherwise as provided to the Visitor in writing. Load Match UK may make amends to these policies from time to time and notice of such amends will be provided via the Platform;

b) cooperate with all reasonable security or other checks or requests for information made by Load Match UK from time to time; and

c) use the Platform and the information made available to them on the Platform at their own risk.


2.4  The Client further agrees that they shall not, and shall procure that all Users authorised by the Client shall not, at any time in relation to the Platform:

a) use their Login Details with the intention of impersonating another person;

b) allow any other person or entity to use their Login Details;

c) re-register as a Client (either using the same or a different legal entity), or attempt to do so, after their registration has been revoked (whether such revocation was in respect of the same or a different legal entity);

d) do anything likely to impair, interfere with or damage or cause harm or distress to any other Visitor;

e) infringe any rights of any third parties;

f) introduce into or onto the Platform any virus, Trojan, worm, logic bomb or other material which is malicious or technologically harmful;

g) attempt to gain unauthorised access to the Platform, the server on which the Platform are stored or any server, computer or database connected to the Platform;

h) attack the Platform via a denial-of-service attack or a distributed denial-of service attack;

i) launch any automated system that accesses the Platform in a manner that sends more request messages to Load Match UK servers in a given period of time than a human can reasonably produce in the same period using a conventional on-line web browser; or

j) use the Platform(s) in any manner or for any purpose that is, or may be considered, offensive, illegal or inappropriate.


2.5 Load Match UK reserves the right to make any changes to the Platform including any functionalities and content therein or to discontinue a specific feature from time to time subject always to Load Match UK notifying the Client in writing using the Platform.


3.1  The Client’s invoice and any other applicable invoices shall be issued by Load Match UK on completion of the service.


3.2  The Client shall pay each invoice to Load Match UK, in full, by the due date stated in the invoice. Our standard payment terms are 30 days from invoice date. 


3.3  Without prejudice to any other right or remedy that Load Match UK may have, if the Client fails to pay the invoice by their due date in immediately available funds, Load Match UK may suspend their access to the Platform until payment has been made in full. If any Fees are not paid within 30 days after the due date, as stated on the invoice issued then (without prejudice to Load Match UK other rights and remedies) Load Match UK reserves the right to charge interest on such sum on a day-to-day basis from the date such payment was due to the date of actual payment (both dates inclusive) at the rate of 5 per cent above the base rate of the Bank of England from time to time in force compounded quarterly. Such interest shall be paid by the Client on demand.


3.4  Cancellation of confirmed booking shall be charged as follows:

a) Cancellation 2 hours or less prior to collection the client will be charged 100% of the agreed fee..

b) Cancellation between 2 hours and 24 hours prior to collection the client will be charged 50% of the agreed fee.

c) Cancellation greater than 24 hours prior to collection there will be no cancellation fee.


4.1  In consideration for a Visitor’s compliance with these Terms, Load Match UK shall use its reasonable endeavours to provide the Visitor with the Platform at all times.


4.2  Load Match shall be entitled, from time to time at Load Match UK own discretion and upon the provision of notice to the Visitor, to suspend the Platform whether wholly or partly for any reason whatsoever including but not limited to repairs, planned maintenance or upgrades and shall not be liable to the Visitor for any such suspension on non-availability of the Platform (whether wholly or partly).


4.3  Load Match UK may suspend or terminate the Client’s access to the Platform (wholly or partly) in the event that:

a) the third party services and network providers cease to make the third party service or network available to Load Match UK;

b) Load Match UK believes that the Client or someone using the Client’s Login Details has failed to comply with one or more of these Terms or any document referred to herein, or the terms of use of Load Match UK mobile applications;

c) Load Match UK believes that there has been fraudulent use, misuse or abuse of any features and functionalities of the Platform by that Client;

d) Load Match UK believes that the Client has provided Load Match UK with any false, inaccurate or misleading information; or

e) Load Match UK believes that the Client is using the Platform to provide a service that Load Match UK, in its sole discretion, deems to compete with the Platform or other services; or

f) Load Match UK believes the Client is in breach of any of the policies and guidelines of Load Match UK. 


5.1  Load Match UK relies on third-party providers (such as network providers, data centres and telecommunication providers) to make the Platform available to Visitors. Whilst Load Match UK takes all reasonable steps available to Load Match UK to provide Visitors with a good level of service, the Visitor acknowledges and agrees that Load Match UK does not warrant that the Platform shall be uninterrupted or fault-free at all times. Load Match UK therefore shall not be liable in any way for any losses the Visitor may suffer as a result of delays or failures of the Platform as a result of Load Match UK service providers.


5.2  Load Match UK takes reasonable precautions to protect the Platform from malicious code and third-party attacks, however, Load Match UK is not liable for any loss or damage caused by a third-party distributed denial-of-service attack, viruses or other technologically harmful material that may infect a Visitor’s computer equipment, computer programs, data or other proprietary material due to their use of the Platform or to their downloading of any material posted on it, or on any website linked to it.


5.3  The material displayed on the Platform is provided without any guarantees, conditions or warranties as to its accuracy. Subject to the exceptions set out in the last paragraph of this clause 9, below, Load Match UK shall not be liable for losses that result from its failure to comply with these Terms that fall into the following categories:

a) consequential, indirect or special losses;

b) loss of profits, income or revenue;

c) loss of savings or anticipated savings, interest or production;

d) loss of business or business benefits;

e) loss of contracts;

f) loss of opportunity or expectations;

g) loss of goodwill and/or reputation;

h) loss of marketing and/or public relations time and/or opportunities;

i) loss of data; or

j) loss of management or office time


or any other losses howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

Nothing in these Terms shall limit in any way Load Match UK liability:

a) for death or personal injury caused by Load Match UK negligence;

b) for fraud or fraudulent misrepresentation; or

c) for any matter for which it would be illegal for Load Match UK to exclude, or attempt to exclude, Load Match UK liability.


5.4  If Load Match UK fails to comply with these Terms, Load Match UK shall be entitled to be given a reasonable opportunity to rectify any errors and to re-perform its obligations. If Load Match UK failure to comply with its obligations is not remedied following such reasonable opportunity then, subject always to preceding paragraphs of this clause 9, Load Match UK total liability for all losses, damages, costs, claims and expenses. 



The Client hereby indemnifies Load Match UK in full and on demand against all costs (including reasonable legal costs), claims, damages, losses and expenses arising as a result of any breach by the Client of these Terms, or of any claim or action brought in connection with the Delivery Service; any information the Client provides via the Platform or any other communication with any other Visitor; and/or infringement of Intellectual Property Rights or any right of a third party.



7.1 Load Match UK and/or Load Match UK licensors own all intellectual property rights in and to the Platform.


7..2  Load Match UK hereby grants the Visitor a non-exclusive, non-transferable limited licence to use the intellectual property rights in the Platform only for the purpose of using the Platform in accordance with these Terms.


7.3  The Visitor may print copies and download extracts of any page(s) from the Platform for their personal reference and to draw the attention of others within their organisation to material posted on the Platform.


7.4  Save as otherwise expressly set out in these Terms, the Visitor is expressly prohibited from:

a) reproducing, copying, editing, transmitting, uploading or incorporating into any other materials, any of the Platform including without limitation, any information, articles, photographs, images or submissions made available to the Visitor using the Platform; and

b) removing, modifying, altering or using any registered or unregistered marks/logos/design owned by Load Match UK and/or Load Match UK licensors, and doing anything which may be seen to take unfair advantage of, or that may damage, the reputation and goodwill of Load Match UK or could be considered an infringement of any of the rights in the intellectual property rights owned by and/or licensed to Load Match UK.


7.5  If a Visitor prints off, copies or downloads any part of the Platform in breach of these Terms, their right to use the Platform will cease immediately and they must, at Load Match UK request, return or destroy any copies they have made.


7.6  The Client hereby grants Load Match UK a non-exclusive, perpetual, irrevocable, transferable, sub-licensable and royalty-free licence to process, edit, remove, and use all Reviews, Submissions and Accreditations (and any intellectual property rights therein) on the Platform for any purpose whatsoever.


8.1  The Client and Load Match UK shall comply with the Data Protection Laws.


8.2  For the purposes of this clause 12, ‘Data Protection Laws’ shall mean all applicable data protection and privacy laws and regulations in the performance of its obligations set out under these Terms, including but not limited to the EU General Data Protection Regulation 2016/679 and all other successor legislation and regulations thereto.


8.3  Load Match UK will be the data controller (as the term is defined in the Data Protection Laws) of any personal data that any Client (including a Visitor) shares directly with Load Match UK as a user of the Platform and services.  Where data is processed by Load Match UK as a data controller, such processing is carried out in accordance with Load Match UK privacy policy


8.4  If the Client uses the Platform and services for the purpose of receiving Delivery Services:

a) act strictly in accordance with the Client’s lawful and reasonable instructions (which may be received via their use of the Platform and/or services) unless applicable law requires otherwise, in which case Load Match UK shall inform the Client of that legal requirement before processing (unless that law prohibits such information on important grounds of public interest). Load Match UK shall inform the Client if it becomes aware of an instruction by the Client that, in Load Match UK opinion, infringes the Data Protection Laws;

b) ensure that its personnel that are authorised to process the personal data in connection with the provision of the Platform and/or services, have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality;

c) implement appropriate technical and organisational security measures to protect the personal data in accordance with Data Protection Laws;

d) enable the Client to access, rectify, erase, restrict and transmit any personal data processed by Load Match UK on their behalf;

e) if a data subject requests information from Load Match UK concerning the processing of personal data by a Client, promptly forward the request to the Client;

f) provide reasonable assistance to enable Load Match UK to comply with the Client’s obligations under Data Protection Law, including using appropriate technical and organisational measures to assist the Client in responding to data subject access requests; and

g) make available to the Client all information necessary to demonstrate compliance with the obligations set out in this clause 12, and allow for and contribute to audits, including inspections, conducted by or on behalf of the Client or ensure that Load Match UK and/or any sub-processor will conduct audits using external auditors at least once per year.


8.5  The Client may delete or request in writing the deletion or return of all personal data that Load Match UK process on their behalf on termination of the provision to the Client of Platform and/or services or at any time following termination of the same.  Where the Client has not deleted the personal data prior to the termination of the provision to them of Platform and/or services, Load Match UK shall provide the “Storage Service” free of charge for a period of at least 90 working days following the date of termination.  Thereafter Load Match UK may terminate the Storage Service at any time without notice, and in such event, Load Match UK shall delete all personal data processed on their behalf unless otherwise required by applicable law.  Notwithstanding the foregoing, where personal data that Load Match UK processes on the Client’s behalf forms part of the record of a transaction between the Client and another Client, such other Client may be a joint data controller of such personal data and Load Match UK may be required to retain such data on behalf of the other Client.  In such an event, the Client may receive a copy of the personal data, but it shall not be deleted.


8.6  The Client acknowledges and accepts that any data subject to which the personal data relates may have the right to

request the deletion of their personal data or information at any time and may request that Load Match permanently delete all information and data held about that data subject from Load Match UK systems. In the event that a data subject exercises its rights in this clause 12, Load Match UK shall notify the Client and they shall promptly and permanently delete all personal data held about that data subject from Load Match UK systems.  In the event that the Client has not done so within a reasonable time, and has not notified Load Match UK in writing of any requirement for Load Match UK to retain the personal data, Load Match UK reserves the right to remove such personal data and shall not be liable in any way for any loss or damage suffered by the Client arising from such data subject exercising their rights.


8.7  The Client shall ensure that their collection and use of any personal data, accessed through the Platform and services, complies with the Data Protection Laws. The Client hereby indemnifies Load Match UK against all losses, liabilities, costs and expenses (including but not limited to legal costs) arising from or incurred by reason of the Client’s failure to comply with this clause.


8.8  The Client hereby gives Load Match UK a general consent to engage sub-processors to process the personal data. Load Match shall make details of its sub-processors available to the Client on request.  Where Load Match UK intends to add a new sub-processor, Load Match UK shall make details of such new sub-processor available on the Platform at least 7 days (“Sub-processor Notice Period”) before transferring any personal data to a new sub-processor. The Client shall notify Load Match UK during the Sub-processor Notice Period if they object to the new sub-processor. If the Client does not object to the sub-processor during the Sub-processor Notice Period, the Client shall be deemed to have accepted the sub-processor. If the Client has raised a reasonable objection to the new sub-processor, and the parties have failed to agree on a solution within the Sub-Processor Notice Period time, the Client shall have the right to terminate their use of the Platform and these Terms. During the Sub-Processor Notice Period, Load Match UK shall not transfer any personal data to the sub-processor.


8.9  Load Match UK shall enter into appropriate written agreements with all of its sub-processors on terms that include all the required obligations on data processors, as set out in the GDPR, including without limitation the Client’s right to conduct audits at the sub-processor, or ensure that the sub-processor will conduct audits using external auditors at least once per year. Load Match UK shall remain fully liable to the Client for the performance or non-performance of the sub-processor’s obligations.


8.10  The Client hereby acknowledges and agrees that personal data may be passed between Load Match UK and the payment processor.  It is the Client’s express instruction that Load Match UK provides such personal data to the payment processor.


8.11  Where Load Match UK receives personal data from one or more payment processors in respect of which Load Match UK reasonably believes that the Client is the data controller, the Client hereby instructs Load Match UK to process such personal data on their behalf.


8.12  Load Match UK collects and processes such categories of personal data as are described in its Privacy Policy, and corporate data. Such personal and corporate data may include geo-location data derived from different sources including, but not limited to Load Match UK mobile application and integrated third-party fleet telematics, and other data entered by Clients (collectively “the Data”). 


8.13  The Client acknowledges and agrees that, to the extent that the Data is owned by the Client, Load Match UK may transmit, collect, maintain, process, and use the Data to provide the services described in the Platform.  Further, the Client acknowledges and agrees that Load Match UK may use the Data, strictly in anonymised and aggregated form, for the purpose of improving the services that Load Match UK offers, for analysis of routes and journeys and for the creation of reports. Load Match UK may share any such anonymised and aggregated Data with third parties. The Client may opt-out of this by writing to Load Match UK at the address set out in clause 1. If the Client opts out, then Load Match UK will not be able to provide the Client with any services or products that rely on aggregated and anonymised data sharing within the Platform.




If the Client chooses, or is provided with a user identification code, password or any other piece of information as part of Load Match UK security procedures, the Client must treat such information as confidential, and they must not disclose it to any third party. Load Match UK has the right to disable any user identification code or password, whether chosen by the Client or allocated by Load Match UK, at any time, if in Load Match UK opinion the Client has failed to comply with any of the provisions of these Terms. The Client agrees that they shall not use identification codes or passwords of another person or entity without Load Match UK permission.

Whilst Load Match UK agrees to keep confidential any information of the Client which is, or should by its very nature be, treated as confidential, in the event that Load Match UK is required to disclose such information in accordance with law or regulatory authority (e.g. to HMRC in respect of Value Added Tax), Load Match UK shall not be prevented by clause 14



If any of these Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.




11.1  These Terms and any document expressly referred to in them constitute the whole terms between the Client and Load Match UK and supersede any previous arrangement, understanding or terms between the Client and Load Match UK relating to the subject matter of these Terms. Each party acknowledges that, in entering into these Terms, (and the documents referred to in it), neither of them has relied on any statement, representation, assurance or warranty (“Representation”) of any person (whether a party to these Terms or not) other than as expressly set out in these Terms.


11.2  Each party agrees that the only rights and remedies available arising out of or in connection with a Representation shall be for breach of contract as provided in these terms and conditions.




Load Match UK may amend these Terms at any time on the provision of notice in writing or via publication of the updated Terms on the Platform. The Client’s continued use of the Platform (whether wholly or partly) shall be deemed as their acceptance of such change(s) in respect of the updated or revised Terms. If the Client does not agree with the changes to these Terms, they may terminate their agreement with Load Match UK by notice in writing or by email.




Load Match UK shall not be in breach of these Terms nor liable for delay in performing, or failure to perform, any of its obligations under these Terms if such delay or failure result from events, circumstances or causes beyond its reasonable control, including but not limited to any of the following:

a) Acts of God, flood, earthquake, windstorm or other natural disaster;

b) epidemic or pandemic;

c) war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, breaking off of diplomatic relations or similar actions;

d) terrorist attack, civil war, civil commotion or riots;

e) nuclear, chemical or biological contamination or sonic boom;

f) any law or government order, rule, regulation or direction, or any action taken by a government or public authority, including but not limited to imposing an embargo, export or import restriction, quota or other restriction or prohibition, or failing to grant a necessary licence or consent;

g) fire, explosion (other than in each case one caused by a breach of contract by, or assistance of, the party seeking to rely on this clause or companies in the same group as such party) or adverse weather conditions;

h) interruption or failure of utility service, including but not limited to electric power, gas or water;

i) any labour dispute, including but not limited to strikes, industrial action or lockouts;

j) non-performance by suppliers or; and

k) collapse of building structures, failure of plant machinery, machinery, computers or vehicles.


These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.




15.1  If Load Match UK fails at any time to insist upon strict performance of the Client’s obligations under these Terms, or if Load Match UK fails to exercise any of the rights or remedies to which Load Match UK is entitled under these Terms, this will not constitute a waiver of any such rights or remedies and shall not relieve the Client from compliance with such obligations. A waiver by Load Match UK of any default shall not constitute a waiver of any subsequent default. No waiver by Load Match UK of any of these Terms shall be effective unless it is expressly stated to be a waiver and is communicated to the Client in writing.


15.2  Load Match UK reserves the right to use third-party suppliers or sub-contractors at any time and in any way in respect of the performance of Load Match UK obligations under these Terms.

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