Privacy & Terms

This document (together with documents referred to in it) sets out the terms applicable to use of the website applications, APIs and any other services owned and/or operated by Load Match UK, (each a “Platform” and collectively the “Platform”) 

Please read these terms carefully before using any of the Platform. By using any of the Platform in any way, you agree to be bound by these terms (“Terms”).

The General Provisions under Section A shall apply to all users of the Platform (being referred to as “Clients”).

These Terms were last updated on 30th March 2024

 

1. INFORMATION ABOUT LOAD MATCH UK

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1.1  The Platform is operated by GLH European Ltd (T/A Load Match UK) GLH European Ltd is registered in England and Wales under company number 11344772 and with its registered office at Mad About Bookkeeping Ltd Wolfe Mead, Bordon Hampshire GU35 0NH

 

1.2  Load Match UK may also provide links on its Platform to the websites and applications of third parties. Such third-party websites and applications are not the responsibility of Load Match UK and Load Match UK accepts no liability for the availability, suitability, reliability or content of such third-party websites and does not necessarily endorse the views expressed within them.

 

1.3  Visitors can contact Load Match UK by writing to:

By post: Load Match UK. Mad About Bookkeeping Ltd Wolfe Mead, Bordon Hampshire GU35 0NH

By email: office@loadmatch.co.UK

 

2. USE OF THE PLATFORM

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2.1  Each Visitor is solely responsible and liable for their use of the Platform and that it is each Visitor’s sole responsibility to enforce any obligation owed to the Visitor by a third party that arises from their use of the Platform. In the event that the Visitor has a dispute with any other Visitor of the Platform, the Visitor hereby releases Load Match UK from all claims, demands and damages (whether actual or consequential) of any kind and nature, known and unknown, arising out of or in connection with such dispute, except as expressly set out in these Terms.

 

2.2 Load Match UK may monitor the Visitor’s use of the Platform from time to time. The Visitor hereby consents to Load Match UK monitoring their use of the Platform.

 

2.3  The Client must notify Load Match UK immediately of any breach or suspected breach of security or unauthorised use, or suspected unauthorised use, of their account, Login Details or information.

The Client agrees that at all times they shall:

a) comply with all instructions, policies and guidelines from Load Match UK in respect of the Platform. Load Match UK policies can be found on the website or otherwise as provided to the Visitor in writing. Load Match UK may make amends to these policies from time to time and notice of such amends will be provided via the Platform;

b) cooperate with all reasonable security or other checks or requests for information made by Load Match UK from time to time; and

c) use the Platform and the information made available to them on the Platform at their own risk.

 

2.4  The Client further agrees that they shall not, and shall procure that all Users authorised by the Client shall not, at any time in relation to the Platform:

a) use their Login Details with the intention of impersonating another person;

b) allow any other person or entity to use their Login Details;

c) re-register as a Client (either using the same or a different legal entity), or attempt to do so, after their registration has been revoked (whether such revocation was in respect of the same or a different legal entity);

d) do anything likely to impair, interfere with or damage or cause harm or distress to any other Visitor;

e) infringe any rights of any third parties;

f) introduce into or onto the Platform any virus, Trojan, worm, logic bomb or other material which is malicious or technologically harmful;

g) attempt to gain unauthorised access to the Platform, the server on which the Platform are stored or any server, computer or database connected to the Platform;

h) attack the Platform via a denial-of-service attack or a distributed denial-of service attack;

i) launch any automated system that accesses the Platform in a manner that sends more request messages to Load Match UK servers in a given period of time than a human can reasonably produce in the same period using a conventional on-line web browser; or

j) use the Platform(s) in any manner or for any purpose that is, or may be considered, offensive, illegal or inappropriate.

 

2.5 Load Match UK reserves the right to make any changes to the Platform including any functionalities and content therein or to discontinue a specific feature from time to time subject always to Load Match UK notifying the Client in writing using the Platform.

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3. CHARGES AND PAYMENT.

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3.1  The Client’s invoice and any other applicable invoices shall be issued by Load Match UK on completion of the service.

 

3.2  The Client shall pay each invoice to Load Match UK, in full, by the due date stated in the invoice. Our standard payment terms are 30 days from invoice date. 

 

3.3  Without prejudice to any other right or remedy that Load Match UK may have, if the Client fails to pay the invoice by their due date in immediately available funds, Load Match UK may suspend their access to the Platform until payment has been made in full. If any Fees are not paid within 30 days after the due date, as stated on the invoice issued then (without prejudice to Load Match UK other rights and remedies) Load Match UK reserves the right to charge interest on such sum on a day-to-day basis from the date such payment was due to the date of actual payment (both dates inclusive) at the rate of 5 per cent above the base rate of the Bank of England from time to time in force compounded quarterly. Such interest shall be paid by the Client on demand.

 

3.4  Cancellation of confirmed booking shall be charged as follows:

a) Cancellation 2 hours or less prior to collection the client will be charged 100% of the agreed fee..

b) Cancellation between 2 hours and 24 hours prior to collection the client will be charged 50% of the agreed fee.

c) Cancellation greater than 24 hours prior to collection there will be no cancellation fee.

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4. SUSPENSION AND TERMINATION

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4.1  In consideration for a Visitor’s compliance with these Terms, Load Match UK shall use its reasonable endeavours to provide the Visitor with the Platform at all times.

 

4.2  Load Match shall be entitled, from time to time at Load Match UK own discretion and upon the provision of notice to the Visitor, to suspend the Platform whether wholly or partly for any reason whatsoever including but not limited to repairs, planned maintenance or upgrades and shall not be liable to the Visitor for any such suspension on non-availability of the Platform (whether wholly or partly).

 

4.3  Load Match UK may suspend or terminate the Client’s access to the Platform (wholly or partly) in the event that:

a) the third party services and network providers cease to make the third party service or network available to Load Match UK;

b) Load Match UK believes that the Client or someone using the Client’s Login Details has failed to comply with one or more of these Terms or any document referred to herein, or the terms of use of Load Match UK mobile applications;

c) Load Match UK believes that there has been fraudulent use, misuse or abuse of any features and functionalities of the Platform by that Client;

d) Load Match UK believes that the Client has provided Load Match UK with any false, inaccurate or misleading information; or

e) Load Match UK believes that the Client is using the Platform to provide a service that Load Match UK, in its sole discretion, deems to compete with the Platform or other services; or

f) Load Match UK believes the Client is in breach of any of the policies and guidelines of Load Match UK. 

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5. LOAD MATCH UK LIABILITY

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5.1  Load Match UK relies on third-party providers (such as network providers, data centres and telecommunication providers) to make the Platform available to Visitors. Whilst Load Match UK takes all reasonable steps available to Load Match UK to provide Visitors with a good level of service, the Visitor acknowledges and agrees that Load Match UK does not warrant that the Platform shall be uninterrupted or fault-free at all times. Load Match UK therefore shall not be liable in any way for any losses the Visitor may suffer as a result of delays or failures of the Platform as a result of Load Match UK service providers.

 

5.2  Load Match UK takes reasonable precautions to protect the Platform from malicious code and third-party attacks, however, Load Match UK is not liable for any loss or damage caused by a third-party distributed denial-of-service attack, viruses or other technologically harmful material that may infect a Visitor’s computer equipment, computer programs, data or other proprietary material due to their use of the Platform or to their downloading of any material posted on it, or on any website linked to it.

 

5.3  The material displayed on the Platform is provided without any guarantees, conditions or warranties as to its accuracy. Subject to the exceptions set out in the last paragraph of this clause 9, below, Load Match UK shall not be liable for losses that result from its failure to comply with these Terms that fall into the following categories:

a) consequential, indirect or special losses;

b) loss of profits, income or revenue;

c) loss of savings or anticipated savings, interest or production;

d) loss of business or business benefits;

e) loss of contracts;

f) loss of opportunity or expectations;

g) loss of goodwill and/or reputation;

h) loss of marketing and/or public relations time and/or opportunities;

i) loss of data; or

j) loss of management or office time

 

or any other losses howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

Nothing in these Terms shall limit in any way Load Match UK liability:

a) for death or personal injury caused by Load Match UK negligence;

b) for fraud or fraudulent misrepresentation; or

c) for any matter for which it would be illegal for Load Match UK to exclude, or attempt to exclude, Load Match UK liability.

 

5.4  If Load Match UK fails to comply with these Terms, Load Match UK shall be entitled to be given a reasonable opportunity to rectify any errors and to re-perform its obligations. If Load Match UK failure to comply with its obligations is not remedied following such reasonable opportunity then, subject always to preceding paragraphs of this clause 9, Load Match UK total liability for all losses, damages, costs, claims and expenses. 

 

6. INDEMNITY

The Client hereby indemnifies Load Match UK in full and on demand against all costs (including reasonable legal costs), claims, damages, losses and expenses arising as a result of any breach by the Client of these Terms, or of any claim or action brought in connection with the Delivery Service; any information the Client provides via the Platform or any other communication with any other Visitor; and/or infringement of Intellectual Property Rights or any right of a third party.

 

7. INTELLECTUAL PROPERTY RIGHTS

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7.1 Load Match UK and/or Load Match UK licensors own all intellectual property rights in and to the Platform.

 

7..2  Load Match UK hereby grants the Visitor a non-exclusive, non-transferable limited licence to use the intellectual property rights in the Platform only for the purpose of using the Platform in accordance with these Terms.

 

7.3  The Visitor may print copies and download extracts of any page(s) from the Platform for their personal reference and to draw the attention of others within their organisation to material posted on the Platform.

 

7.4  Save as otherwise expressly set out in these Terms, the Visitor is expressly prohibited from:

a) reproducing, copying, editing, transmitting, uploading or incorporating into any other materials, any of the Platform including without limitation, any information, articles, photographs, images or submissions made available to the Visitor using the Platform; and

b) removing, modifying, altering or using any registered or unregistered marks/logos/design owned by Load Match UK and/or Load Match UK licensors, and doing anything which may be seen to take unfair advantage of, or that may damage, the reputation and goodwill of Load Match UK or could be considered an infringement of any of the rights in the intellectual property rights owned by and/or licensed to Load Match UK.

 

7.5  If a Visitor prints off, copies or downloads any part of the Platform in breach of these Terms, their right to use the Platform will cease immediately and they must, at Load Match UK request, return or destroy any copies they have made.

 

7.6  The Client hereby grants Load Match UK a non-exclusive, perpetual, irrevocable, transferable, sub-licensable and royalty-free licence to process, edit, remove, and use all Reviews, Submissions and Accreditations (and any intellectual property rights therein) on the Platform for any purpose whatsoever.

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8. DATA PROTECTION AND PRIVACY

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8.1  The Client and Load Match UK shall comply with the Data Protection Laws.

 

8.2  For the purposes of this clause 12, ‘Data Protection Laws’ shall mean all applicable data protection and privacy laws and regulations in the performance of its obligations set out under these Terms, including but not limited to the EU General Data Protection Regulation 2016/679 and all other successor legislation and regulations thereto.

 

8.3  Load Match UK will be the data controller (as the term is defined in the Data Protection Laws) of any personal data that any Client (including a Visitor) shares directly with Load Match UK as a user of the Platform and services.  Where data is processed by Load Match UK as a data controller, such processing is carried out in accordance with Load Match UK privacy policy

 

8.4  If the Client uses the Platform and services for the purpose of receiving Delivery Services:

a) act strictly in accordance with the Client’s lawful and reasonable instructions (which may be received via their use of the Platform and/or services) unless applicable law requires otherwise, in which case Load Match UK shall inform the Client of that legal requirement before processing (unless that law prohibits such information on important grounds of public interest). Load Match UK shall inform the Client if it becomes aware of an instruction by the Client that, in Load Match UK opinion, infringes the Data Protection Laws;

b) ensure that its personnel that are authorised to process the personal data in connection with the provision of the Platform and/or services, have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality;

c) implement appropriate technical and organisational security measures to protect the personal data in accordance with Data Protection Laws;

d) enable the Client to access, rectify, erase, restrict and transmit any personal data processed by Load Match UK on their behalf;

e) if a data subject requests information from Load Match UK concerning the processing of personal data by a Client, promptly forward the request to the Client;

f) provide reasonable assistance to enable Load Match UK to comply with the Client’s obligations under Data Protection Law, including using appropriate technical and organisational measures to assist the Client in responding to data subject access requests; and

g) make available to the Client all information necessary to demonstrate compliance with the obligations set out in this clause 12, and allow for and contribute to audits, including inspections, conducted by or on behalf of the Client or ensure that Load Match UK and/or any sub-processor will conduct audits using external auditors at least once per year.

 

8.5  The Client may delete or request in writing the deletion or return of all personal data that Load Match UK process on their behalf on termination of the provision to the Client of Platform and/or services or at any time following termination of the same.  Where the Client has not deleted the personal data prior to the termination of the provision to them of Platform and/or services, Load Match UK shall provide the “Storage Service” free of charge for a period of at least 90 working days following the date of termination.  Thereafter Load Match UK may terminate the Storage Service at any time without notice, and in such event, Load Match UK shall delete all personal data processed on their behalf unless otherwise required by applicable law.  Notwithstanding the foregoing, where personal data that Load Match UK processes on the Client’s behalf forms part of the record of a transaction between the Client and another Client, such other Client may be a joint data controller of such personal data and Load Match UK may be required to retain such data on behalf of the other Client.  In such an event, the Client may receive a copy of the personal data, but it shall not be deleted.

 

8.6  The Client acknowledges and accepts that any data subject to which the personal data relates may have the right to

request the deletion of their personal data or information at any time and may request that Load Match permanently delete all information and data held about that data subject from Load Match UK systems. In the event that a data subject exercises its rights in this clause 12, Load Match UK shall notify the Client and they shall promptly and permanently delete all personal data held about that data subject from Load Match UK systems.  In the event that the Client has not done so within a reasonable time, and has not notified Load Match UK in writing of any requirement for Load Match UK to retain the personal data, Load Match UK reserves the right to remove such personal data and shall not be liable in any way for any loss or damage suffered by the Client arising from such data subject exercising their rights.

 

8.7  The Client shall ensure that their collection and use of any personal data, accessed through the Platform and services, complies with the Data Protection Laws. The Client hereby indemnifies Load Match UK against all losses, liabilities, costs and expenses (including but not limited to legal costs) arising from or incurred by reason of the Client’s failure to comply with this clause.

 

8.8  The Client hereby gives Load Match UK a general consent to engage sub-processors to process the personal data. Load Match shall make details of its sub-processors available to the Client on request.  Where Load Match UK intends to add a new sub-processor, Load Match UK shall make details of such new sub-processor available on the Platform at least 7 days (“Sub-processor Notice Period”) before transferring any personal data to a new sub-processor. The Client shall notify Load Match UK during the Sub-processor Notice Period if they object to the new sub-processor. If the Client does not object to the sub-processor during the Sub-processor Notice Period, the Client shall be deemed to have accepted the sub-processor. If the Client has raised a reasonable objection to the new sub-processor, and the parties have failed to agree on a solution within the Sub-Processor Notice Period time, the Client shall have the right to terminate their use of the Platform and these Terms. During the Sub-Processor Notice Period, Load Match UK shall not transfer any personal data to the sub-processor.

 

8.9  Load Match UK shall enter into appropriate written agreements with all of its sub-processors on terms that include all the required obligations on data processors, as set out in the GDPR, including without limitation the Client’s right to conduct audits at the sub-processor, or ensure that the sub-processor will conduct audits using external auditors at least once per year. Load Match UK shall remain fully liable to the Client for the performance or non-performance of the sub-processor’s obligations.

 

8.10  The Client hereby acknowledges and agrees that personal data may be passed between Load Match UK and the payment processor.  It is the Client’s express instruction that Load Match UK provides such personal data to the payment processor.

 

8.11  Where Load Match UK receives personal data from one or more payment processors in respect of which Load Match UK reasonably believes that the Client is the data controller, the Client hereby instructs Load Match UK to process such personal data on their behalf.

 

8.12  Load Match UK collects and processes such categories of personal data as are described in its Privacy Policy, and corporate data. Such personal and corporate data may include geo-location data derived from different sources including, but not limited to Load Match UK mobile application and integrated third-party fleet telematics, and other data entered by Clients (collectively “the Data”). 

 

8.13  The Client acknowledges and agrees that, to the extent that the Data is owned by the Client, Load Match UK may transmit, collect, maintain, process, and use the Data to provide the services described in the Platform.  Further, the Client acknowledges and agrees that Load Match UK may use the Data, strictly in anonymised and aggregated form, for the purpose of improving the services that Load Match UK offers, for analysis of routes and journeys and for the creation of reports. Load Match UK may share any such anonymised and aggregated Data with third parties. The Client may opt-out of this by writing to Load Match UK at the address set out in clause 1. If the Client opts out, then Load Match UK will not be able to provide the Client with any services or products that rely on aggregated and anonymised data sharing within the Platform.

 

9. CONFIDENTIALITY

 

If the Client chooses, or is provided with a user identification code, password or any other piece of information as part of Load Match UK security procedures, the Client must treat such information as confidential, and they must not disclose it to any third party. Load Match UK has the right to disable any user identification code or password, whether chosen by the Client or allocated by Load Match UK, at any time, if in Load Match UK opinion the Client has failed to comply with any of the provisions of these Terms. The Client agrees that they shall not use identification codes or passwords of another person or entity without Load Match UK permission.

Whilst Load Match UK agrees to keep confidential any information of the Client which is, or should by its very nature be, treated as confidential, in the event that Load Match UK is required to disclose such information in accordance with law or regulatory authority (e.g. to HMRC in respect of Value Added Tax), Load Match UK shall not be prevented by clause 14

 

10. SEVERABILITY

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If any of these Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

 

11. ENTIRE AGREEMENT

 

11.1  These Terms and any document expressly referred to in them constitute the whole terms between the Client and Load Match UK and supersede any previous arrangement, understanding or terms between the Client and Load Match UK relating to the subject matter of these Terms. Each party acknowledges that, in entering into these Terms, (and the documents referred to in it), neither of them has relied on any statement, representation, assurance or warranty (“Representation”) of any person (whether a party to these Terms or not) other than as expressly set out in these Terms.

 

11.2  Each party agrees that the only rights and remedies available arising out of or in connection with a Representation shall be for breach of contract as provided in these terms and conditions.

 

12. VARIATION OF THESE TERMS

 

Load Match UK may amend these Terms at any time on the provision of notice in writing or via publication of the updated Terms on the Platform. The Client’s continued use of the Platform (whether wholly or partly) shall be deemed as their acceptance of such change(s) in respect of the updated or revised Terms. If the Client does not agree with the changes to these Terms, they may terminate their agreement with Load Match UK by notice in writing or by email.

 

13. FORCE MAJEURE

 

Load Match UK shall not be in breach of these Terms nor liable for delay in performing, or failure to perform, any of its obligations under these Terms if such delay or failure result from events, circumstances or causes beyond its reasonable control, including but not limited to any of the following:

a) Acts of God, flood, earthquake, windstorm or other natural disaster;

b) epidemic or pandemic;

c) war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, breaking off of diplomatic relations or similar actions;

d) terrorist attack, civil war, civil commotion or riots;

e) nuclear, chemical or biological contamination or sonic boom;

f) any law or government order, rule, regulation or direction, or any action taken by a government or public authority, including but not limited to imposing an embargo, export or import restriction, quota or other restriction or prohibition, or failing to grant a necessary licence or consent;

g) fire, explosion (other than in each case one caused by a breach of contract by, or assistance of, the party seeking to rely on this clause or companies in the same group as such party) or adverse weather conditions;

h) interruption or failure of utility service, including but not limited to electric power, gas or water;

i) any labour dispute, including but not limited to strikes, industrial action or lockouts;

j) non-performance by suppliers or; and

k) collapse of building structures, failure of plant machinery, machinery, computers or vehicles.

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14. LAW AND JURISDICTION

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

 

15. GENERAL

 

15.1  If Load Match UK fails at any time to insist upon strict performance of the Client’s obligations under these Terms, or if Load Match UK fails to exercise any of the rights or remedies to which Load Match UK is entitled under these Terms, this will not constitute a waiver of any such rights or remedies and shall not relieve the Client from compliance with such obligations. A waiver by Load Match UK of any default shall not constitute a waiver of any subsequent default. No waiver by Load Match UK of any of these Terms shall be effective unless it is expressly stated to be a waiver and is communicated to the Client in writing.

 

15.2  Load Match UK reserves the right to use third-party suppliers or sub-contractors at any time and in any way in respect of the performance of Load Match UK obligations under these Terms.